Frequently Asked Questions (FAQS)
Q. I have a document. What do I need to do to
be able to use this document overseas?
A. The document must be authenticated for use abroad. This is also
called legalization of the document. Authentication means that a
seal is placed on the document which will be recognized in the
foreign country where the document will be used.
Q. When is an Apostille used?
A. The simplicity and lack of ambiguity associated with Apostilles
has led to the Apostille becoming a favored form of validation of
documents worldwide, even in countries that are not actually
signatories to The Hague Convention. An Apostille certificate can be
obtained for virtually any public document. The following is a
non-exhaustive list of documents that can be issued with an
Apostille certificate: Degrees / Diplomas , Transcripts, Power of
Attorney, Birth Certificate, Marriage Certificate, Deeds, Passports,
Permits, etc.
Q. What procedures should be followed if the
Hague Legalization Convention does not apply?
A. If the country is not a party to the Hague Convention, you
will need to have the documents authenticated by the Authentication
Office, US State Department and/or Embassy for legalization.
Q. I would like to get my documents
apostilled. What is the next process?
A. Please fill the form and proceed with the payment. Once we
receive your payment, we will send you PRE-FILLED ORDER FORM
(in PDF format). Take the printout and send along with your
document(s) to us through courier for fast and safe delivery. Keep
the order number for order tracking.
Q. Can I check the status of my order?
A. Yes. After the payment, you will be assigned with ORDER NUMBER,
which will be used to track your order. You can check the status of
your documents using our online tracking system.
Q. Where are you located?
A. We are based in Washington, D.C with processing units in New York
, Florida, and Maryland.
Q. I do not have credit card. What to do?
A. Please contact us.
Q. Do you provide instant feedback?
A. OnlineApostille.com examines the documents you submit and
immediately notifies you whether or not they meet the authentication
and legalization requirements for submission to Secretary of State
(of the state where the documents was notarized), U.S. Department of
State, or consulates/embassies. If there is a problem with your
document, the U.S. State Department and the embassy/consulate will
not notify you. Rather, they just return your document.
